Volvo Sheds Light on Confusing Telematic Fault Codes with Some Funny Videos and their ActiveCare Direct Service [VIDEO]

Volvo is taking a stance on traditional difficult-to-read telematic fault codes with their newest series of videos poking fun of this very problem. The company is aiming to draw attention to the fact that traditional equipment codes that customers receive when there is a problem are not easily deciphered by the average, everyday customer. No worries though! Volvo also offers a solution to this problem with their ActiveCare Direct 24/7/365 machine monitoring and fleet utilization service that sends customers easy-to-understand email alerts.
 
Instead of deciphering a large number of fault codes, Volvo CE customers who have an ActiveCare Direct subscription receive a simple case alert by e-mail about the most urgent issues. A case alert includes an easy-to-understand description of the issue and suggested fixes to help fleet managers take appropriate actions in a timely manner.
 
As a way to demonstrate the difference between fault codes and case alerts, Volvo has released a humorous series of three short videos allowing “Ted the mechanic” to explain how it works. The series focuses on three real-world issues — excessive regens, a clogged filter and air in the lube system — and how the information is displayed from traditional telematics systems when these issues arise.

“Confusing telematics fault codes were one of the inspirations for ActiveCare Direct in the first place. We know excessive, complex fault codes are no laughing matter, but we wanted to take a light-hearted approach in the hopes more fleet managers will see what ActiveCare Direct does to make machine maintenance easier.”
- David Adams, product sales manager, connected services

 

Watch the ActiveCare Direct videos: