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YANMAR//ACADEMY consists of eight technology-driven facilities scattered throughout Acworth, GA, and led by staff experts. Six focus on dealer training, one covers employee training, and one is dedicated to customer training.
These courses cover YANMAR’s various product lines including agricultural equipment, construction equipment, utility task vehicles, industrial diesel engines, marine diesel engines, combined heat-and-power systems, and variable refrigerant flow systems. These classes are structured to meet the needs and skill levels of the enrolled students and are conducted in modern, product-specific training labs designed with classrooms featuring 60-inch computer displays and student computers. Enrollees can also access hands-on learning spaces complete with master and student tool boxes and room exhaust systems at the YANMAR EVO//CENTER, a training and customer experience center headquartered in Acworth, GA.
In addition, the firm has launched POWER//TRAIN, a curricula control and instructor-led, e-learning system for dealers and employees focusing on sales, marketing, service, parts, finance and other business topics. This system is broken down based on skill levels ranging from beginner to train-the-trainer. It also tracks student enrollment and transcripts, while offering the option to create reporting on staff’s training progress.
“My goal for our training is to not just train students on how to repair units that are broken, but to also teach them how to properly troubleshoot and develop the right diagnostic steps and practices, so that when technicians get on different machines, they can use the same steps and theology."
- Tim Miller, YANMAR America’s Senior Manager of Learning & Development
Moving forward, YANMAR plans to bring on staff while introducing additional technical and business management courses.