Introducing: Cat Self-Service Options (SSOs)
Heavy equipment manufacturer Caterpillar recently introduced what has dubbed Cat Self-Service Options (also known as "SSOs"). The company states that these new options simplify the repair process for customers who prefer to complete their own routine maintenance and minor repairs on equipment in their fleet. The customizable SSO solutions will include the parts, instructions, and recommended tooling for completing specific service work on hundreds of Cat Building and Construction Products (BCP) machines. The new solutions are designed for a range of common repairs for Cat equipment.
According to Cat, each SSO starts with a predefined list of genuine Cat parts—new and remanufactured—specific to the machine model and necessary repair. Cat will provide step-by-step repair instructions in multiple languages to guide service techs through repairs. These instructions include safety and contamination control guidance. All required and special tooling to complete the repair are recommended as an optional purchase as a part of the package. Each SSO can be customized to include only the parts and tooling customers need to efficiently complete the repair by themselves and at a time convenient for the production schedule.
These SSOs can be ordered online at www.parts.cat.com or by calling or visiting your local Cat dealer. The Cat dealer completes the process by packaging the SSO on demand—complete with the required parts and tools as defined by the customer. It can be picked up from the local dealer or be delivered to customers.
A Helping Hand in the Service Bay
Cat dealers provide guidance on selecting the right SSO for the repair and for customization. If the customer’s service tech runs into a question while completing the repair, dealer technical representatives are available for support. If the repair turns into something the customer does not want to handle internally, the dealer will be available to complete it.
SSOs have been developed for over 300 BCP models. Caterpillar also plans to expand the offerings to additional models in 2022. The range of Cat machines the SSO covers include compact track, skid steer and multi-terrain loaders, compact wheel loaders, backhoe loaders, mini hydraulic excavators, small wheel loaders, small dozers, and telehandlers. The type of repairs covered include minor engine bolt-ons, service brakes for drivetrains, hydraulics and implement controls. As Cat machines are introduced, new Cat SSOs will be developed.
More information on new Cat Self-Service Options can be found by contacting your local Cat dealer or by visiting cat.com/selfservice.